hello i'm Massimo

About me

I am a Vice President with more than 15 years of experience in software development and implementations, in charge of the Global InsuranceSuite Practice in Guidewire.

I have a solid technical background combined with years of Project Management and Region leadership. Honored lo lead a team of almost 150 Professional Services resources across the globe.

Responsibilities

• - Strategy and Leadership: Define and execute the strategic vision for core practices within the professional services team. Lead, mentor, and inspire a team of Practice Directors and subject matter experts across various disciplines in Americas and EMEA regions. Develop a Global Community of Practice to incorporate APAC practitioners
• - Practice Development: Develop, refine, and standardize core practices and methodologies for service delivery, ensuring alignment with industry best practices and the evolving needs of our clients. As a leading expert in your domain, lead the global team in providing thought leadership to develop novel approaches to adopting Guidewire’s platform, products, and technologies. Participate in customer and other public forums to promote Guidwire’s point of view for your domain. Participate in developing Guidewire-authored industry points of view to inform value realization in adopting our Platform, Products, and Technologies, and build these approaches into our methodologies.
• - Operational Excellence: Build and manage global capacity model for core practices areas, including skill, location, and cost mix. Work with regions on annual and quarterly demand forecasts, and manage the global organization to high utilization, balancing internal and third party resources.
• - Quality Assurance: Establish quality assurance processes and mechanisms to ensure that service delivery consistently meets or exceeds client expectations. Implement performance metrics and monitoring systems to track practice performance and identify areas for improvement.
• - Cross-functional Collaboration: Collaborate with product, engineering, sales, and customer success teams to integrate practice insights into product development, sales strategies, and customer engagement initiatives.
• - Product and Services Innovation: Drive innovation within core practices by staying abreast of industry trends, emerging technologies, and evolving client needs. Foster a culture of continuous improvement and creative problem-solving within the practice teams. Take a leadership role in Services products and offering innovation. Be a central leader in Voice of Field to advocate for product advancements that will solve new customer problems and continually expand Guidewire’s addressable market.
• - Customer Engagement: Serve as a thought leader in interactions with key accounts, providing guidance on how our core practices can add value to their businesses. Engage with clients to understand their evolving requirements and translate those insights into practice enhancements.
• - Leadership: Recruit, develop, and retain top-tier talent within the practice teams. Provide coaching, mentorship, and professional growth opportunities to team members.
•