hello i'm Massimo

My mission: Ensuring Customers success, supporting Sales, enabling Partners and growing Teams
Practice Director, Field Services EMEA for Guidewire Software

Highlights: 15+ years of experience Technical background Project Management Regional leadership Speaker Milan, Italy based

About me

I am an Account Manager with more than 15 years of experience in software development and implementations, in charge of EMEA customers and sales opportunities for Guidewire Software.

I have a solid technical background combined with years of Project Management and Region leadership. I am in charge of a team of more than 15 Portfolio Directors, Delivery Directors and Delivery Managers.

Download CV

Objectives

Every day I am focusing my actions to reach six key objectives:

Company

Improve worldwide internal processes and contribute to Guidewire methodology.

Regional

Build and share consistent practices across the region, ensure financial health of Professional Services.

Team

Ensure professional growth and low attrition. Grow next generation of leaders.

Customers

Create a trusted relationship for mutual satisfaction and help every customer to be successful.

Partners

Enable partners to be successful as internal teams and ensure a smooth collaboration.

Sales

Prepare proposals that are competitive and realistic. Advocate Guidewire methodology.

Experience

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from January 2017

Practice Director, Field Services EMEA

Returned in Guidewire as a Senior Architect, promoted to Engagement Manager in July 2017, in charge of Italy. In May 2019 promoted to Engagement Director, in charge of South Europe since August 2019 and formally promoted to Portfolio Director in May 2020. From January 2022 in charge of the whole EMEA Delivery Services as Practice Director, reporting to VP of EMEA Delivery Services.

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from March 2016 to December 2016

Manager

Short parenthesis in Reply as a full-time Project Manager.

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from November 2012 to March 2016

Senior Implementation Architect

Started as Implementation Architect in PolicyCenter, promoted to Senior Implementation Architect in April 2014, I have expanded my knowledge to BillingCenter and ClaimCenter and started to lead projects as Project Manager.

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from November 2010 to October 2012

Technical Implementation Manager

Working on Charles River implementations in Europe as a Technical resource with focus on integrating the software with other applications.

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from December 2008 to October 2010

Technical Analyst

I've worked in a project of Finance Datawarehouse (risk management, management control and normative signallings to Bank of Italy) in one of the newest and innovative bank in Italy.

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from July 2007 to December 2008
  • Milan based
  • website

    • Technology Consultant

During all my experience in HP I've worked for one client, one of the biggest bank in Italy, in a project of Finance Datawarehouse.

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from October 2005 to July 2007

Master Degree in Computer Engineering

During my second year I've done research on Latent Semantic Analys, planning and realization of a software in Java for the appraisal of essay (formative training for the thesis).

Result: 110/110 and praise.

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from October 2002 to October 2005

Bachelor in Computer Science and Automation Engineering

During my last year I've worked in a small company (Virtuacom s.r.l.) for the formative training for the thesis. This consists in planning and realization of a web portal for business display windows written in HTML, PHP and Javascript with database MySql.

Result: 110/110 and praise.

Responsibilities

  • - In charge of EMEA region
  • - Customer C-level relationship responsibilities for Services' roles in all Guidewire software implementation projects
  • - Exclusive responsibility of customer success in EMEA
  • - Ensuring consistent practices within the region
  • - Responsible for forecasting and financials of portfolio including sales/prospects
  • - Actively represent the needs of customers and clients by promoting their interests to appropriate decision-makers
  • - Serve as engagement lead in terms of projects, inceptions, staffing, etc.
  • - Provide sponsorship and enablement to partners
  • - Organize and lead POCs and Pre-Inceptions for prospects
  • - Resolve cross portfolio staffing conflicts
  • - Collaborate with Product Development on product needs
  • - Act as escalation for Portfolio Directors, Delivery Directors and Delivery Managers
  • - Manage the performance of more than 15 direct and indirect reports (Portfolio Directors, Delivery Directors and Delivery Managers) and ensure their success and growth
  • - Accountable for Services' aspect in sales engagements to position a proposal that is competitive and realistic
  • - Proactively mentor other members of the Delivery Management team to grow the future leaders of Guidewire
  • - Leading national User Groups and representing Guidewire in external events

Customers and Partners

During my career I have been working with several customers and partners.

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Honors

I have received the following awards and recommendations. More of them are available on my LinkedIn profile.

Award in memory of Barrett Brooks

Honored with 2020 Guidewire Barrett Brooks Collegiality Award. Barrett Brooks was Vice President of the Professional Services Enablement Team, and his best value was collegiality.

Guidewire

Award in memory of Mr. Salvatore Valenti

Awardee of the prize "Ing Salvatore Valenti" to the best thesis in "Development of models, computer science techniques and applications in the e-learning field"

Università Politecnica delle Marche

Attention to details

Massimo's professionalism and team building skills are major drivers of success. He proved to be incredibly helpful and knowledgeable. Massimo always exhibits his professionalism and precision as Project Manager and also enthusiasm as "team-player" in project group. He always does his job with great commitment and he pays attention to details.

Lukasz Witkowski - Principal Architect at Guidewire Software

PM skills

When he was the Project Manager he always proved his excellent PM skills: he has been able to manage a large number of resources, overview all the aspects (technical and non technical), deep technical knowledge and excellent communication both with colleagues and the client: all these skills made an essential contribution to the success of the project.

Elia Pignatti - Principal Architect at Guidewire Software

Meticulous, conscientious and organized

He was resolving all sorts of issues himself or finding others with certain skills when needed. Max was also monitoring other sub-contractors to ensure guidelines and quality standards are maintained for the customer's success. Max is probably the most meticulous, conscientious and organized person I've ever met. I believe these features make him a good PM.

Jarosław Paluch - Guidewire Consultant at Kimputing, Inc.

Customer's success

Massimo has followed with determination and perseverance the best approach to implement Aviva UK project. Great ability to manage a long and non completely agile project full of new activity and changes. Massimo worked tirelessly towards the success of the Aviva project, putting the customer's success with this project before any other considerations.

Guido Esposito - Guidewire Solution Architect at GFT Group

Top class

After seeing Massimo consistently deliver in our recent 4 country financial order management system roll-out - I can say that he is top class. He contributed to the entire transaction chain from architecture, database and application development to integration platforms. I can highly recommend him.

Mike Kicklighter - Associate Director at Virtusa

Passion

Massimo works with passion, he is able to think outside the box finding always the most appropriate solution. His technical skills are excellent, great team worker and team builder. In my career I want to work more often with colleagues who have Massimo’ s attitude.

Cristiano Milani - Head of Global ICT at Intesa Sanpaolo

Trust

Massimo has excellent technical skills and problem solving capabilities and a high level of technical expertise: he is always available to provide me with solutions and workarounds every time I need help on technical matters. Even outside the professional environment, he is someone you can trust in and is always eager to help.

Massimiliano Gasparoli - Delivery Manager at Charles River Development

Contacts

You can find my contact details in my CV, on my LinkedIn profile or you can send me a message with the below form.

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